1. Introduction
The Federal Board of Revenue (FBR) is the central authority responsible for collecting taxes in Pakistan. Through its IRIS system, FBR provides a platform for taxpayers to manage their tax profiles, file tax returns, and get notified about tax obligations. An updated mobile number linked to your FBR account is crucial to ensure that you receive timely notifications about tax deadlines, assessments, and updates. This guide will explain the process of changing the registered mobile number with FBR to keep your tax profile secure and up-to-date.
2. Reasons for Changing Your FBR Mobile Number
Updating your registered mobile number with FBR may be necessary for several reasons:
- Lost Access to the Registered Number: If you lose access to your mobile number, updating it with FBR becomes crucial to continue receiving OTPs and important alerts.
- Switching to a New Mobile Number: You may need to change the registered number if you switch to a new mobile provider or get a new primary contact number.
- Security Concerns: If you feel that your current number has been compromised, updating it is a necessary measure to prevent unauthorized access to your tax profile.
Keeping the registered mobile number updated helps in receiving all tax-related alerts, ensuring compliance with FBR requirements, and avoiding penalties.
3. Step-by-Step Guide to Changing Your FBR Mobile Number
Follow these steps to change your mobile number registered with FBR via the IRIS system.
Step 1: Logging in to the IRIS System
To change your registered mobile number, you need to access the IRIS portal—FBR’s online tax management system.
- Visit the Official Portal: Go to https://iris.fbr.gov.pk.
- Login Credentials: Enter your username (usually your CNIC number) and password to log in. If you have forgotten your password, click on the “Forgot Password” link to recover it.
Step 2: Navigating to Account Settings
Once logged in, you need to locate the settings where you can update your registered information.
- Accessing Profile Settings: After logging in, go to the top menu and select the “Registration” option. Then click on “Edit Registration Form”.
- Locate Mobile Number: In your registration form, find the section where your current mobile number is listed. This is usually under the “Contact Information” section.
Step 3: Updating the Mobile Number
Now that you have accessed your profile settings, you can change your registered mobile number.
- Enter New Number: Remove the old number and enter your new mobile number in the provided field.
- Review Information: Make sure all other information is accurate. You can also update other personal details if required.
- Save Changes: Click on the “Save” or “Submit” button to apply the changes.
Step 4: Verification Process
After submitting your new mobile number, FBR will initiate a verification process to confirm the change.
- OTP Verification: You will receive an OTP (One-Time Password) on your newly registered number. Enter this OTP in the given field in the IRIS portal to complete the verification process.
- Confirmation: Once the OTP is successfully entered, you will receive a confirmation message, and your new number will be updated.
4. Alternative Ways to Update FBR Mobile Number
If you face issues with changing the mobile number online, you have other options:
Visiting a Regional Tax Office (RTO)
- In-Person Visit: Visit the nearest Regional Tax Office (RTO) to update your mobile number manually.
- Required Documents: Carry your CNIC and any tax registration documentation. The RTO representative will help you complete the change.
Contacting FBR Helpline
- FBR Helpline: You can also call the FBR helpline at 051-111-772-772 for guidance. They may assist you with the steps needed or help you troubleshoot problems you might be facing online.
5. Troubleshooting Common Issues
Here are some common issues users face while trying to change their mobile number with FBR, along with possible solutions:
Issues with Login or OTP Delivery
- Forgotten Password: If you cannot log in, use the “Forgot Password” link to reset your credentials via email.
- OTP Not Received: If the OTP is delayed, make sure that your new number is active and has a good network signal. You can request the OTP again after a few minutes.
Unable to Change the Number Online
- Technical Issues: Sometimes, the portal might not work due to system maintenance. Try updating during off-peak hours, or contact FBR support if the issue persists.
6. Security Tips for FBR Account
To maintain the security of your FBR account and your tax-related information:
- Keep Credentials Secure: Do not share your FBR login details, including your password or OTP, with anyone.
- Regularly Monitor Account Activity: Make sure to check for any unauthorized changes or activities on your tax profile.
- Update Account Information Promptly: If you change your contact details, make sure to update them promptly with FBR to maintain access to your account.
7. FAQs on FBR Mobile Number Change
Can I Change the Number Without Logging into IRIS?
No, you need to log in to the IRIS system to update your mobile number. Alternatively, you can visit an RTO for assistance.
What If I Have Lost Access to Both My Mobile Number and Email?
If you’ve lost access to both the registered number and email, visit the nearest RTO with your CNIC and request assistance to update your contact information.
How Long Does It Take for the Change to Be Effective?
Typically, updating your mobile number through the IRIS system takes around 24-48 hours, depending on verification.
8. Conclusion
Changing your registered mobile number with FBR is an important step in keeping your tax profile secure and ensuring you receive all crucial notifications. Whether you are switching to a new number or have lost access to your previous number, following the steps in this guide will help you successfully update your contact details. If you face any issues, do not hesitate to reach out to the FBR helpline or visit a Regional Tax Office for additional assistance. Keeping your information up-to-date with FBR is key to maintaining compliance and security in managing your taxes.